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LEADERSHIP & MENTORSHIP

Throughout my career, I’ve had the opportunity to mentor colleagues and support teams as they develop their skills and navigate complex projects. My leadership approach emphasizes empathy, clear communication, and collaboration across teams.

I focus on creating environments where people feel supported, empowered to solve problems, and aligned around shared goals. This approach has helped teams navigate change, improve collaboration, and deliver stronger outcomes for both customers and the organization.

ACADEMIA

Florida International University

MASTER'S IN GLOBAL STRATEGIC COMMUNICATIONS

  • Certificate in Conflict Resolution and Consensus Building

  • Established Strategic Facilitator Plan

Florida International University

BACHELOR'S OF SCIENCE COMMUNICATION | BACHELOR'S OF ARTS IN INTERNATIONAL RELATION

  • Graduated with Honors

  • Global Learning Medallion Graduate

  • Minor in Marketing

  • Certificate in Human Rights & Political Transition

Miami Dade College

ASSOCIATE OF ARTS IN MASS COMMUNICATIONS

  • Graduated with Honors

  • Dean's List

  • National Society of Leadership & Success Member

CERTIFICATIONS

Google - May 2023

START THE UX DESIGN PROCESS: EMPATHIZE, DEFINE, AND IDEATE

FOUNDATIONS OF USER EXPERIENCE (UX) DESIGN CERTIFICATE

Level Access - March 2022

INTRODUCTION TO WEB ACCESSIBILITY CERTIFICATE

edX - December 2021

INTRODUCTION TO WEB ACCESSIBILITY CERTIFICATE

CORE EXPERTISE

Customer Success & Strategy

  • Customer Success Leadership

  • Enterprise Client Management

  • Customer Adoption Strategy

  • Executive Stakeholder Management

Program & Operational Leadership

  • Implementation & Program Management

  • Change Management & Process Optimization

  • Cross-Functional Leadership

Communication & Enablement

  • Product Education & Training

  • Accessibility & Inclusive Design

  • Written & Oral Communication

  • Analytical & Problem Solving

Customer & Revenue Platforms

  • Salesforce

  • SalesLoft

  • Learning Management Systems (LMS)

Collaboration & Project Management

  • Asana

  • Slack

  • Google Workspace

  • Microsoft Office Suite

Content, Design & Technical Tools

  • Adobe

  • Canva

  • Large Language Models (LLMs)

  • Application Programming Interfaces (APIs)

LANGUAGES

ENGLISH

Native

SPANISH

Native

FRENCH

Beginner

PORTUGUESE

Beginner

© 2022 | Anielka Maria Cortés

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