
LEADERSHIP & MENTORSHIP
Throughout my career, I’ve had the opportunity to mentor colleagues and support teams as they develop their skills and navigate complex projects. My leadership approach emphasizes empathy, clear communication, and collaboration across teams.
I focus on creating environments where people feel supported, empowered to solve problems, and aligned around shared goals. This approach has helped teams navigate change, improve collaboration, and deliver stronger outcomes for both customers and the organization.
ACADEMIA
Florida International University
MASTER'S IN GLOBAL STRATEGIC COMMUNICATIONS
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Certificate in Conflict Resolution and Consensus Building
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Established Strategic Facilitator Plan
Florida International University
BACHELOR'S OF SCIENCE COMMUNICATION | BACHELOR'S OF ARTS IN INTERNATIONAL RELATION
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Graduated with Honors
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Global Learning Medallion Graduate
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Minor in Marketing
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Certificate in Human Rights & Political Transition
Miami Dade College
ASSOCIATE OF ARTS IN MASS COMMUNICATIONS
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Graduated with Honors
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Dean's List
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National Society of Leadership & Success Member
CERTIFICATIONS
Google - May 2023
START THE UX DESIGN PROCESS: EMPATHIZE, DEFINE, AND IDEATE
FOUNDATIONS OF USER EXPERIENCE (UX) DESIGN CERTIFICATE
Level Access - March 2022
INTRODUCTION TO WEB ACCESSIBILITY CERTIFICATE
edX - December 2021
INTRODUCTION TO WEB ACCESSIBILITY CERTIFICATE
CORE EXPERTISE
Customer Success & Strategy
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Customer Success Leadership
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Enterprise Client Management
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Customer Adoption Strategy
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Executive Stakeholder Management
Program & Operational Leadership
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Implementation & Program Management
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Change Management & Process Optimization
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Cross-Functional Leadership
Communication & Enablement
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Product Education & Training
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Accessibility & Inclusive Design
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Written & Oral Communication
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Analytical & Problem Solving
Customer & Revenue Platforms
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Salesforce
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SalesLoft
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Learning Management Systems (LMS)
Collaboration & Project Management
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Asana
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Slack
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Google Workspace
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Microsoft Office Suite
Content, Design & Technical Tools
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Adobe
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Canva
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Large Language Models (LLMs)
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Application Programming Interfaces (APIs)
LANGUAGES
ENGLISH
Native
SPANISH
Native
FRENCH
Beginner
PORTUGUESE