INSPIRE | INFLUENCE | IMPACT
PROFESSIONAL EXPERIENCE
Over the past several years, I’ve worked across customer success, program management, and cross-functional initiatives supporting global teams and enterprise customers. My experience includes leading onboarding programs, improving customer adoption, and driving strategic initiatives that improve how organizations deliver and scale their products.
RESUME
D-ID
September 2025 - Present
CUSTOMER SUCCESS MANAGER
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Manage a ~$1M ARR portfolio across 60 accounts and 20 strategic partners supporting 250+ license holders
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Lead the full customer lifecycle from onboarding through renewal, serving as a trusted advisor to key stakeholders
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Drive customer adoption, retention, and expansion through proactive engagement and strategic account planning
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Partner with Sales, Product, IT, and leadership teams to align customer needs with product development and broader business goals
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Support post-merger integration by helping establish new onboarding frameworks and lifecycle management processes
View the Global CS Rollout Strategic Plan
simpleshow
December 2018 - September 2025
CREATIVE SERVICES MANAGER | SENIOR PROJECT MANAGER | PROJECT MANAGER
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Managed 30+ global client accounts simultaneously while coordinating internal and external teams supporting ~$4.5M in revenue
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Led the organization’s global accessibility initiative, introducing training frameworks and operational standards for accessible content creation
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Partnered with Sales, Customer Success, and Marketing teams to strengthen client experience and support revenue growth
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Progressed from Creative Assistant to Senior Project Manager and Creative Services Manager while mentoring a team of five project managers
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Established process standards that improved remote collaboration and operational efficiency during the COVID transition
Early Career Experience
January 2015 - April 2019
COMMUNICATIONS | PUBLIC RELATIONS | MARKETING | EVENT COORDINATOR
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Provided freelance communications consulting for small organizations, supporting messaging and digital outreach strategies.
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Organized cultural and community events while working internationally with Epi Skopon in Greece.
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Supported PR campaigns and media outreach with SEE, Inc. and Comunicad.
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Assisted with event coordination and marketing initiatives at BOLD Agency and Influnt, LLC.
Key Programs & Initiatives
Customer Success & Adoption
• Led onboarding and engagement initiatives supporting global enterprise customers
• Supported customer education through LMS-based training programs and interactive learning modules
• Used CRM tools such as Salesforce to track customer engagement, product adoption, and renewal readiness
Program & Project Leadership
• Managed cross-functional initiatives involving product, operations, and customer success teams
• Coordinated global teams to deliver high-quality customer experiences and internal improvements
• Developed scalable processes that improved collaboration, delivery timelines, and operational efficiency
Accessibility Initiative Leadership
• Led the company’s global accessibility initiative focused on inclusive communication practices
• Implemented new processes and training programs to support accessible content creation
• Helped align internal teams around accessibility standards and inclusive communication guidelines